1. General

From the 25th of May 2018 the General Data Protection Regulation (GDPR) will apply. From this date, privacy legislation will be the same throughout the European Union. This Privacy Policy has been drawn up in accordance with this regulation.

2. Who is responsible for the processing of your data?

M.A. Hayes Electrical, located at 33 Bridge Street, Skibbereen, is responsible for the processing of your data.

3. What personal information do we collect?

We only store data that you provide yourself via forms on our website and by email, and that you provide in-person or by telephone.

3.1. Personal and contact information

When booking a service call we may ask you for your contact details, including surname, first name, postal address, telephone number and email address.

3.2. Personal data that is automatically collected on our website

We use cookies and other techniques such as JavaScript and web beacons. Because we want to guarantee your privacy and improve the user-friendliness of your visit(s) to our website, we think it is important that you know how and why we use cookies. Here we will try to give you as much information as possible about the use of these techniques, and how you can adapt these techniques to your suit your wishes.

4. Why do we process your personal data?

4.1.To communicate with you in connection with your service call

We may need to contact you in order to schedule a visit to your home or premises.

4.2. To personalise and improve your customer experience

The online data that we collect during your website visit is used for the following:

• Internal analysis on anonymised data to make your website visit even more user friendly

On our e-Privacy section (further down) we inform you in detail about these goals and how you can adapt them to your own wishes and preferences.

5. How long do we keep your personal data?

We retain personal data of customers for up to 5 years after the last purchase of one of our products or services.

6. Your right of access

You have the right to receive, free of charge, the personal data that is stored by us at any time.

Contact us by email via hayesmltv@gmail.com, please provide your name, address and telephone number so that we can verify your identity. After all, we want to be sure that you are the person to whom we make the data known.

7. Your right to correction, deletion and transferability of your data

If your personal details are not correct (for example, you have moved), you can provide us with the correct information free of charge via hayesmltv@gmail.com.

For removal of all your data from our files, you can let us know in the same way.

8. Your right to object

You can oppose the processing of your personal data for direct marketing purposes. If you do not want us to use your data for sending commercial offers via post mailings or newsletters or via an advertising tool such as Facebook Custom Audience, you can indicate this via hayesmltv@gmail.com.

If you do not want us to continue to use your data while surfing our website (via cookies) to send sales/ special offers via our advertising networks, then you must turn off cookies for our website. Information on doing this in your web browser is available in our ePrivacy section, further down this page. By turning off the advertising cookies you will no longer receive any advertisements in the future as a result of your website visit.

9. Safety

M.A. Hayes Electrical has developed security measures that are technically and organisationally adapted to avoid the destruction, loss, forgery, modification, unauthorised access or notification by mistake to third parties of your personal data and any other unauthorised processing of data. M.A. Hayes Electrical guarantees that in the event of misuse of your personal data, caused by shortcomings in its safety provisions, it will take responsibility for this and will compensate for any damage that has been proven.

In no case can we, however, be held responsible for any direct or indirect damage resulting from incorrect or unlawful use by a third party of the personal data. It is important in this respect that you, as a consumer, comply with the safety regulations, for example by preventing any unauthorised access to your registration address. You are solely responsible for the use made of your computer and IP address, as well as for its confidentiality.

M.A. Hayes Electrical keeps the consumer informed that our website may contain links, hyperlinks or references to other sites that M.A. Hayes Electrical does not monitor and to which this Privacy Policy does not apply. These sites are not managed by M.A. Hayes Electrical and the company is not responsible for the content of such websites to which reference is made and also not for the products or services mentioned on it.

M.A. Hayes Electrical therefore advises you to carefully read every privacy policy of every site you visit, as this may differ from this Privacy Policy.

10. Data protection authority

This Privacy Policy has been drawn up in accordance with the new European regulations: the General Data Protection Regulation. In case of complaint, you can always contact your local data protection authority:

Data Protection Commissioner

Canal House,

Station Road,

Portarlington,

Co. Laois.

Lo-Call: 1890 25 22 31

Tel. 057 868 4800

Email: info@dataprotection.ie

12. Acceptance

By using our website and our services you accept all provisions of this Privacy Policy and you agree that M.A. Hayes Electrical collects and processes your data in accordance with this Privacy Policy.

13. Contact

For any additional information or comments regarding this Privacy Policy, please contact our customer service via email at hayesmltv@gmail.com or in writing at the following address:

M.A. Hayes Electrical

33 Bridge Street

Skibbereen,

Co. Cork

Ireland

P81 AT89

Tel: 028 21657

M.A. Hayes Electrical – Cookies and ePrivacy

We would like to inform you about how M.A. Hayes Electrical  handles your data in the form of cookies.

Cookies are small files that the website puts on your device to remember certain data during your visit on the website. Cookies make it possible for a website to recognize the preferences and behaviours of a user. Cookies allow us to remember your preferences.

AtM.A. Hayes Electrical  we use following cookies:

Functional Cookies

These are cookies with which the visitor records his preferences. On the basis of this information we can show more relevant information to individual visitors. Examples of collected data are:

• Browser settings for an optimal view of our website on your screen.

• Your login details (if applicable) so that you do not have to enter them every time you view a webpage.

Analytical Cookies

With analytical cookies we collect statistics about the use of our website by the users. By measuring website usage, we can continue to improve our website for the benefit of our users. We use these cookies for:

• Tracking the number of visitors to our web site

• Measuring the duration per visit

• Measuring the order in which a visitor visits the various pages of our web site

• Measuring from which page a visitor comes to our website

• Measuring which browser a visitor uses

Through these measurements we are able to adapt our website to the wishes and interests of the visitor.

Google Analytics

Google Analytics is used to see how website users use the website. More information: https://www.google.com/policies/privacy/

Advertisement Cookies

This type of cookies is usually placed on our website by advertising networks, with the permission of M.A. Hayes Electrical. These cookies are used, among other things, to show relevant advertisements (based on your surfing behaviour on our website) when you visit other websites

Browser settings

If you do not want websites to store cookies on your computer, adjust your browser settings. You will then receive a warning before cookies are placed. You can also adjust your settings so that your browser refuses all cookies or only cookies from third parties. You can delete cookies that have already been placed. Note that you must adjust the settings separately for each browser, device and computer you use.

We would like to draw your attention to the fact that if you do not want to use cookies, we unfortunately cannot guarantee that our website is working properly. It may be that some functions of the website are lost or that you cannot even see certain pages at all.

How you can adjust your settings differs per browser. Consult the help function of your browser if necessary. If you want to turn off cookies from specific parties, you can do so via www.youronlinechoices.com

Delete cookies in Microsoft Edge:

Click on the Menu icon (icon with 3 line pushes) at the top right. Click on the icon of the clock, this is the tab ‘History’. Click on ‘Delete all history’. Now you can specify exactly what you want to delete. Check at least ‘Cookies and stored website data’ and click on ‘Delete’. At the bottom you can indicate whether you always want to delete this data when you close Microsoft Edge.

Delete cookies in Chrome:

Click on the icon with 3 lines at the top right. Click on ‘Settings’> ‘History’> ‘Clear browsing data’. Make sure in any case that ‘Delete cookies and other site and plug-in data’ is checked. You can also indicate how old the Cookies should be. Select ‘Everything’ here.

Delete cookies in Firefox:

Click on the icon with 3 lines at the top right. Go to ‘Options’> ‘Privacy’. Click “Clear your recent history.” Under ‘Details’ you can indicate exactly what you want to delete. In any case, tick ‘Cookies’. You can also indicate how old the Cookies should be. Select ‘All’ here. Delete cookies in Safari: Click on ‘Safari’> ‘Preferences’ at the top left of the menu bar. Select the ‘Privacy’ tab at the top of the window. Then click on ‘Delete all Website data’.

Delete cookies in Internet Explorer:

Click on the icon of a cog at the top right. Go to the ‘Security’ menu> ‘Delete browsing history’. Now you can specify exactly what you want to delete. In any case, tick ‘Cookies and website data’. Click on ‘Delete’ at the bottom of the window.